TERMS OF SERVICES

Effective Date: September 7, 2026

Welcome to LUMORA. These Terms of Service govern your use of the LUMORA website and your purchase of products through our online store.

By accessing or using our website, you agree to these Terms. If you do not agree, please do not use our website or services.

Important: This is a website-ready business template, not legal advice. Because LUMORA may sell to customers in Québec and elsewhere, your final terms should match your actual business, return policy, shipping practices, payment providers, and applicable consumer-protection laws. Québec has specific requirements for online contracts, including information that must be provided before purchase and rules concerning copies of contracts and cancellation rights.

1. About LUMORA

LUMORA is an online beauty and fragrance retailer offering products such as perfumes, fragrances, cosmetics, skincare, beauty accessories, and related beauty products.

Business Name: LUMORA
Email: [your email address]
Website: [your website URL]
Business Address: [your business address]

2. Use of Our Website

You agree to use the LUMORA website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to interfere with or damage the website.
  • Copy, reproduce, or distribute our content without permission.
  • Use another person's account or personal information without authorization.
  • Attempt to gain unauthorized access to our systems.

We reserve the right to restrict or terminate access to the website where reasonably necessary.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colours, and availability are accurate.

However, product colours and appearance may vary depending on your device or screen.

LUMORA reserves the right to:

  • Correct errors or inaccuracies.
  • Update product information.
  • Change prices where permitted by law.
  • Limit quantities available for purchase.
  • Discontinue products.
  • Refuse or cancel an order where necessary.

Nothing in these Terms removes rights that consumers have under applicable consumer-protection laws.

4. Orders

When you place an order through LUMORA, you are making an offer to purchase the selected products.

After placing an order, you should receive an order confirmation by email. An order confirmation does not necessarily mean that LUMORA has accepted the order where applicable law permits cancellation or correction.

We may cancel an order because of circumstances such as:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Suspected fraudulent activity.
  • Payment problems.
  • Shipping restrictions.
  • Technical errors.

If we cancel an order after payment has been received, we will refund the applicable amount.

5. Prices and Payment

All prices displayed on the website are shown in [CAD/USD — choose your currency], unless otherwise stated.

Applicable taxes, shipping fees, and other charges will be displayed during checkout where required.

Payment may be processed through third-party payment providers. LUMORA generally does not directly store complete payment-card information.

You agree to provide accurate and current billing and payment information.

6. Shipping and Delivery

We ship orders to locations shown as available during checkout.

Shipping costs and estimated delivery times will be displayed where applicable.

Delivery times are estimates and may be affected by:

  • Carrier delays.
  • Weather.
  • Customs.
  • Holidays.
  • Incorrect delivery information.
  • Events outside our reasonable control.

If you provide an incorrect shipping address, additional shipping charges may apply where permitted.

For Québec customers, applicable consumer-protection rules regarding delivery delays and online purchases continue to apply.

7. Returns, Exchanges and Refunds

Our return, exchange, and refund rules are described in our Return & Refund Policy.

Where LUMORA offers a voluntary return or exchange policy, the conditions of that policy form part of our agreement with the customer.

Nothing in our return policy is intended to remove or restrict mandatory consumer rights under applicable law. Québec specifically requires merchants to disclose applicable cancellation, return, exchange, and refund conditions before an online transaction.

Return Policy: [insert your return policy link]

8. Fragrance and Cosmetic Products

Customers should carefully review product descriptions, ingredients, directions, warnings, and other information before using a product.

If you have allergies, sensitivities, or other concerns, consult an appropriate professional before using a product.

LUMORA is not responsible for reactions resulting from misuse or failure to follow product instructions, except where liability cannot legally be excluded.

9. Intellectual Property

All content on the LUMORA website—including our:

  • Logo
  • Brand name
  • LM monogram
  • Product photography
  • Graphics
  • Text
  • Designs
  • Website layout
  • Marketing materials

is owned by or licensed to LUMORA unless otherwise stated.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission.

10. Promotions and Discount Codes

From time to time, LUMORA may offer promotions, discount codes, special offers, or limited-time sales.

Promotions may have additional terms, including:

  • Expiration dates.
  • Minimum purchase requirements.
  • Product exclusions.
  • One-use limitations.
  • Non-combinable offers.

Unless otherwise stated, promotions cannot be exchanged for cash.

11. User Reviews and Content

If you submit a review, photograph, comment, or other content to LUMORA, you represent that you have the right to submit it.

You agree not to submit content that is:

  • Illegal.
  • Misleading.
  • Abusive.
  • Defamatory.
  • Infringing on another person's rights.
  • Spam or malicious content.

LUMORA may remove content that violates these Terms or applicable law.

12. Third-Party Services

Our website may use third-party services for functions such as:

  • Payment processing.
  • Shipping.
  • Analytics.
  • Advertising.
  • Email marketing.
  • Website hosting.

Those services may have their own terms and privacy policies.

13. Privacy

Your use of LUMORA is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Privacy Policy: [insert privacy policy link]

14. Website Availability

We aim to keep LUMORA available and operating properly, but we do not guarantee that the website will always be:

  • Available.
  • Error-free.
  • Secure.
  • Free from interruptions.
  • Free from viruses or other harmful components.

We may temporarily suspend the website for maintenance, updates, security reasons, or other circumstances.

15. Limitation of Liability

To the extent permitted by applicable law, LUMORA will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

16. Changes to These Terms

LUMORA may update these Terms from time to time.

When we make changes, we may update the Effective Date shown at the top of this page.

Your continued use of the website after updated Terms are posted means that you accept the revised Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms are governed by the laws applicable to LUMORA and the customer, subject to any mandatory consumer-protection rights.

For consumers in Québec, mandatory Québec consumer-protection rules apply where applicable. Québec's online-commerce rules include specific protections for distance contracts, and merchants cannot use contractual terms to deprive Québec consumers of certain statutory rights.

18. Contact Us

If you have questions about these Terms, an order, or our services, please contact:

LUMORA
Email: [your email address]
Website: [your website URL]
Address: [your business address]

LUMORA

BEAUTY. SCENT. CONFIDENCE.

For a Québec-facing store, I would also make sure the Terms of Service, Privacy Policy, Shipping Policy, and Return/Refund Policy all match each other, because Québec's rules require important purchase information and applicable return/refund conditions to be communicated clearly to consumers.