PRIVACY POLICY

Effective Date: September 7, 2026

At LUMORA, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, create an account, place an order, or communicate with us.

1. Information We Collect

Depending on how you use our website, we may collect:

  • Your name and contact information
  • Email address and phone number
  • Billing and shipping information
  • Order and purchase history
  • Account information
  • Information you provide when contacting customer support
  • Website usage information, such as browser type, device information, IP address, and pages visited
  • Cookie and similar technology information

We only collect information that is reasonably necessary for identified business purposes. Canadian privacy guidance emphasizes limiting collection and clearly explaining why information is collected.

2. How We Use Your Information

LUMORA may use your information to:

  • Process and deliver your orders
  • Confirm purchases and payments
  • Provide customer service
  • Communicate with you about your orders
  • Improve our website, products, and services
  • Prevent fraud and protect our website
  • Send promotional emails when you have agreed to receive them
  • Comply with applicable legal requirements

3. Payment Information

Payments may be processed through third-party payment providers. LUMORA does not intentionally store complete credit or debit card numbers on its own systems. Payment information is handled according to the payment provider's security and privacy practices.

4. Cookies

Our website may use cookies and similar technologies to remember preferences, understand website usage, maintain functionality, and improve your shopping experience.

Where required, we will provide appropriate notice and obtain consent for non-essential cookies or tracking technologies.

5. Sharing Your Information

We may share necessary information with trusted service providers that help us operate our business, such as:

  • Payment processors
  • Shipping and delivery providers
  • Website and hosting providers
  • Customer-service providers
  • Marketing or analytics providers, where applicable

We do not sell your personal information simply for the purpose of selling it to third parties.

Where information is shared with service providers, LUMORA remains responsible for protecting personal information under its control and should have appropriate practices in place for third-party processing.

6. Marketing Communications

If you subscribe to LUMORA emails, we may send you information about new products, special offers, promotions, and other updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

7. Protecting Your Information

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, resolve disputes, maintain business records, and comply with legal obligations.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Ask what personal information LUMORA holds about you
  • Request access to your information
  • Request correction of inaccurate information
  • Withdraw consent where applicable
  • Ask questions about how your information is collected, used, or shared
  • Make a privacy complaint

Canadian privacy principles generally provide individuals with access to their personal information and the ability to challenge its accuracy.

10. Third-Party Websites

Our website may contain links to third-party websites or services. LUMORA is not responsible for the privacy practices or content of websites that we do not operate.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. Children's Privacy

LUMORA does not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe a child has provided us with personal information improperly, please contact us so that we can review and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or legal requirements.

Any updated version will be posted on this page with a revised Effective Date.

13. Contact Us

If you have questions about this Privacy Policy, want to request access to your personal information, or wish to raise a privacy concern, please contact:

LUMORA
Email: [your email address]
Website: [your website URL]
Privacy Contact: [name or privacy officer title]

For businesses subject to PIPEDA, privacy information should be clear and readily available, including contact information for the person responsible for privacy matters.

Important: This is a website-ready draft, not legal advice. Your final policy should match your actual practices, payment processors, analytics/cookie tools, marketing services, business location, and the jurisdictions where you sell.