CANCELLATION POLICY
Effective Date: September 7, 2026
At LUMORA, we understand that sometimes you may need to change your mind after placing an order. This Cancellation Policy explains how order cancellations work.
1. Cancelling an Order
You may request to cancel your order by contacting us as soon as possible after placing it.
Email: [your email address]
Please include your order number and the email address used to place the order.
We will make reasonable efforts to accommodate cancellation requests before the order enters processing or shipment.
2. Orders That Have Not Been Shipped
If your cancellation request is received before your order has been processed or shipped, we will generally cancel the order and issue an applicable refund to the original payment method.
3. Orders Already Processing
Once an order has entered our fulfillment or processing stage, we may not be able to cancel it.
If cancellation is no longer possible, you may be able to return the order in accordance with our Return & Refund Policy, subject to applicable law.
4. Orders Already Shipped
Orders that have already been shipped generally cannot be cancelled through our order-processing system.
Once received, eligible products may be returned according to our Return & Refund Policy.
5. Refunds for Cancelled Orders
If your cancellation is approved, the applicable refund will normally be issued to the original payment method.
The time required for the refund to appear in your account depends on your bank or payment provider.
6. Incorrect or Duplicate Orders
If you accidentally placed an order or submitted an order more than once, contact us immediately.
We will attempt to cancel the duplicate or incorrect order before it enters processing.
7. Promotional Orders
Cancelling an order may affect eligibility for promotional offers, discount codes, free shipping, or other special promotions.
Any applicable promotional terms will continue to apply.
8. Cancellation by LUMORA
LUMORA may cancel an order when necessary, including circumstances such as:
- Product unavailability
- Pricing or listing errors
- Payment authorization issues
- Suspected fraudulent activity
- Shipping restrictions
- Technical errors
- Other circumstances where fulfilment is not reasonably possible
If LUMORA cancels an order after payment has been received, we will provide the applicable refund.
9. Consumer Rights
Nothing in this Cancellation Policy is intended to limit or remove any cancellation rights or other consumer protections provided by applicable law.
For Québec customers, certain rules apply to distance contracts and online purchases. Mandatory statutory rights take priority over any conflicting provision of this policy.
10. Contact Us
To request an order cancellation, contact:
LUMORA
Email: [your email address]
Website: [your website URL]
Business Address: [your business address]
Please include your order number in your message so we can assist you as quickly as possible.
LUMORA
BEAUTY. SCENT. CONFIDENCE.
Before publishing, make sure the cancellation timeframe and process above match how your actual fulfillment system operates.