FAQ
Welcome to the LUMORA FAQ. Find answers to some of our most common questions about products, orders, shipping, payments, returns, and more.
đī¸ ORDERS
How do I place an order?
Simply browse the LUMORA website, select the products you love, add them to your cart, and proceed to checkout. Follow the instructions to enter your shipping and payment information.
Will I receive an order confirmation?
Yes. After successfully placing your order, you will receive an order confirmation by email. If you don't see it, check your spam or junk folder.
Can I change or cancel my order?
Contact us as soon as possible at [your email address]. We cannot guarantee that changes or cancellations can be made once an order has entered processing or been shipped.
What if an item is out of stock?
If a product is unavailable, it may be temporarily removed from the store or marked as out of stock. You can check back later for availability.
đ PRODUCTS
Are LUMORA products authentic?
LUMORA products are sourced through our selected suppliers and fulfillment partners. Product information and brand details are provided on the applicable product page.
How can I find product ingredients?
Where applicable, ingredients and product specifications are listed on the product page or product packaging. If you have a specific ingredient concern, please contact us before purchasing.
Are fragrances suitable for sensitive skin?
Fragrances can affect individuals differently. If you have sensitive skin or known allergies, carefully review the ingredients before use.
Will the product look exactly like the picture?
We make every effort to display products accurately. However, colours and appearance may vary slightly due to lighting, photography, packaging updates, and individual screen settings.
đ SHIPPING
How long does shipping take?
Orders are generally processed within 1â3 business days.
Estimated delivery times are typically:
Standard: 5â10 business days
Express: 2â5 business days
Actual delivery times may vary depending on destination and carrier conditions.
Will I receive tracking information?
Yes. When tracking is available, you'll receive tracking information by email after your order has shipped.
Do you offer international shipping?
LUMORA may ship to selected international destinations. Available destinations and shipping options are displayed at checkout.
What if my package is delayed?
First, check your tracking information. If your package appears to be significantly delayed, contact us at [your email address] and we'll help investigate.
đŗ PAYMENTS
What payment methods do you accept?
Available payment methods are displayed at checkout and may include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and other supported options.
Is my payment information secure?
Payments may be processed through secure third-party payment providers. LUMORA does not intentionally store complete payment-card information on its own systems where payment processing is handled by a third-party provider.
What currency are your prices in?
Prices are displayed in [CAD/USD], unless otherwise stated.
âŠī¸ RETURNS & REFUNDS
Can I return my order?
Eligible products may generally be returned within 30 days of delivery, subject to our Return & Refund Policy and applicable law.
Can I return an opened perfume or cosmetic?
For hygiene and safety reasons, opened or used perfumes, fragrances, cosmetics, skincare, and other personal-care products may not be eligible for voluntary return, except where required by applicable law or when the product is defective or incorrectly supplied.
What if I receive a damaged or incorrect product?
Contact us at [your email address] as soon as possible. Please include your order number and photographs of the product and packaging when appropriate.
How long does a refund take?
Once an approved refund is processed, the time it takes to appear in your account depends on your bank or payment provider.
đ PRIVACY & SECURITY
How does LUMORA protect my personal information?
We take reasonable measures to protect information collected through our website. For more information, please review our Privacy Policy.
Does LUMORA use cookies?
Yes. We may use cookies and similar technologies for essential website functions, analytics, personalization, security, and marketing where applicable. See our Cookie Policy for more information.
đ§ CUSTOMER SUPPORT
How can I contact LUMORA?
You can reach us at:
Email: [your email address]
Business Hours: [your business hours]
Our customer-support team will respond as soon as possible.
Where can I find your policies?
You can find our policies in the Legal section of the LUMORA website:
- Privacy Policy
- Terms of Service
- Shipping Policy
- Return & Refund Policy
- Cookie Policy
- Payment Policy
- Disclaimer
- Store Policy
⨠LUMORA
BEAUTY. SCENT. CONFIDENCE.
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