SHIPPING POLICY

Effective Date: September 7, 2026

At LUMORA, we want your beauty and fragrance order to arrive safely, securely, and as quickly as possible. Please review the following shipping information before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times

Estimated delivery times are:

Delivery times are estimates and are not guaranteed unless specifically stated at checkout.

Actual delivery times may vary depending on your location, carrier, weather, holidays, customs, and other circumstances outside our control.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery address, order size, and selected shipping method.

From time to time, LUMORA may offer free shipping promotions or other shipping discounts.

Any applicable shipping promotion will be clearly communicated during checkout or on the website.

4. Tracking Your Order

When tracking is available, your tracking number will be sent to the email address provided when placing your order.

Please allow 24–48 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for several business days, please contact us.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to LUMORA because of an incorrect or incomplete address, we may contact you to arrange a new delivery.

Additional shipping charges may apply where permitted by law.

6. Delayed or Lost Packages

LUMORA works with third-party shipping carriers to deliver orders.

Once an order has been handed over to the carrier, delivery may be affected by circumstances beyond our control.

If your package appears to be delayed or lost, please contact us at:

Email: [your email address]

We will work with you and the carrier to investigate the shipment.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

We may ask you to provide:

• Your order number
• Photos of the damaged packaging
• Photos of the damaged product
• A description of the issue

Please keep the original packaging until the matter has been resolved.

8. International Shipping

LUMORA may offer shipping to selected international destinations.

International orders may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

International delivery times may also vary due to customs processing.

9. Product Shipping Restrictions

Certain beauty and fragrance products may be subject to transportation or destination-specific restrictions.

If a product cannot legally or safely be shipped to your location, LUMORA may cancel the affected portion of the order and provide an applicable refund.

10. Delivery Address Changes

If you need to change your shipping address, contact us as soon as possible after placing your order.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

11. Order Cancellation

If you need to cancel an order, contact us immediately at [your email address].

Orders that have already been processed or shipped may not be cancellable. Any cancellation rights required by applicable consumer-protection laws remain unaffected.

12. Contact Us

If you have questions about shipping or your order, please contact:

LUMORA
Email: [your email address]
Website: [your website URL]
Business Address: [your business address]

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LUMORA

BEAUTY. SCENT. CONFIDENCE.

Tip: Before publishing this policy, replace the placeholders and adjust the delivery times to match your actual carrier and fulfillment times. Don't advertise “5–10 business days,” for example, if your supplier normally takes longer.