GENERAL STORE POLICY

Effective Date: September 7, 2026

Welcome to LUMORA. This General Store Policy outlines the guidelines that apply to shopping on our website and helps ensure a smooth, secure, and enjoyable experience for every customer.

1. Shopping With LUMORA

By using the LUMORA website or placing an order, you agree to follow our store policies and applicable laws.

Our store offers beauty, fragrance, cosmetics, skincare, accessories, and related products.

2. Product Information

We make reasonable efforts to provide accurate product names, descriptions, images, ingredients, sizes, and specifications.

However, slight differences may occur between product images and the actual product due to lighting, photography, screen settings, packaging changes, or manufacturer updates.

Please review product information carefully before purchasing.

3. Product Availability

Products are subject to availability.

LUMORA may:

  • Update product availability at any time.
  • Limit quantities.
  • Discontinue products.
  • Correct inventory errors.
  • Cancel an order when a product is unavailable.

If we cancel an order after payment has been received, an applicable refund will be provided.

4. Pricing

Prices are displayed in [CAD/USD — select your currency], unless otherwise stated.

Applicable taxes and shipping charges may be added at checkout.

While we make reasonable efforts to maintain accurate pricing, technical or listing errors may occasionally occur. We reserve the right to correct such errors in accordance with applicable law.

5. Orders

After placing an order, you should receive an order confirmation by email.

An order may be cancelled or declined where necessary due to circumstances such as:

  • Product availability
  • Payment issues
  • Pricing or listing errors
  • Suspected fraud
  • Shipping restrictions
  • Technical problems

Please see our Cancellation Policy for additional information.

6. Payment

Available payment methods are displayed at checkout.

Payments may be processed through third-party payment providers that use security measures designed to protect transaction information.

Please see our Payment Policy for additional information.

7. Shipping

Orders are generally processed within 1–3 business days.

Delivery estimates depend on the shipping method and destination selected at checkout.

For complete information, please see our Shipping Policy.

8. Returns & Refunds

Eligible products may be returned in accordance with our Return & Refund Policy.

For hygiene and safety reasons, opened or used perfumes, fragrances, cosmetics, skincare, and other personal-care products may be subject to return restrictions, except where applicable law provides otherwise.

9. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, incorrect, or incomplete order, contact us at [your email address] as soon as possible.

Please include your order number and photographs of the product or packaging where appropriate.

We will review the issue and provide an appropriate remedy in accordance with our policies and applicable law.

10. Beauty & Fragrance Products

Please read all product labels, ingredients, directions, and warnings before using a product.

If you have allergies or sensitivities, carefully review the ingredients before use.

Individual experiences with beauty and fragrance products may vary.

11. Promotions & Discount Codes

LUMORA may offer sales, promotional codes, free-shipping offers, giveaways, or other special promotions.

Promotions may have specific conditions, including:

  • Expiration dates
  • Minimum purchase requirements
  • Product exclusions
  • Quantity limitations
  • One-use restrictions

Promotional terms will apply where provided.

12. Customer Accounts

If you create a LUMORA account, you are responsible for maintaining the confidentiality of your login information and providing accurate information.

Please contact us if you believe your account has been accessed without authorization.

13. Customer Reviews

We welcome honest customer feedback.

Reviews must not contain unlawful, misleading, abusive, defamatory, fraudulent, or infringing content.

LUMORA may remove content that violates these requirements or applicable law.

14. Website Use

You agree not to misuse the LUMORA website, including by:

  • Attempting unauthorized access.
  • Introducing malicious software.
  • Interfering with website functionality.
  • Using the website for fraudulent purposes.
  • Scraping or copying substantial website content without permission.

15. Intellectual Property

The LUMORA name, logo, LM monogram, original photography, written content, graphics, designs, and other LUMORA materials are protected by applicable intellectual-property laws.

Unauthorized copying or commercial use is prohibited.

See our Intellectual Property Policy for more information.

16. Privacy & Cookies

Your use of the LUMORA website is also subject to our:

  • Privacy Policy
  • Cookie Policy
  • Terms of Service

These policies explain how we handle personal information, cookies, website use, and related matters.

17. Third-Party Services

LUMORA may use third-party services for payment processing, shipping, analytics, advertising, hosting, email marketing, customer support, and other business functions.

Third-party services may have their own terms and privacy policies.

18. Changes to This Policy

LUMORA may update this General Store Policy from time to time.

The latest version will be posted on our website with the applicable effective date.

19. Consumer Rights

Nothing in this policy is intended to remove, restrict, or waive any mandatory rights or protections available to consumers under applicable law.

20. Contact Us

For questions about this policy, your order, or any LUMORA store matter, please contact:

LUMORA
Email: [your email address]
Website: [your website URL]
Business Address: [your business address]

LUMORA

BEAUTY. SCENT. CONFIDENCE.

Before publishing, replace the bracketed information and make sure the policy matches your actual store operations, payment methods, shipping times, suppliers, and return procedures.