Refund policy

We want you to love your purchase. If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right. Eligible items may be exchanged for the same product or refunded to your original payment method once returned in unused and unopened condition.

Please note that opened or used cosmetics, skincare, and personal care items cannot be refunded or exchanged due to hygiene and safety standards. Sale items, promotional bundles, and gift cards are also non‑refundable.

If you have any concerns about your order, reach out to our customer care team before initiating a return — we’re here to help ensure your shopping experience is seamless.

You can always contact us for any return question at support@thelumoracosmetics.com.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@thelumoracosmetics.com.